Front line supervisors are critical to the success of your operations. They supervise and train front line employees and serve as an example for job expectations and organizational culture. This session will share best practices for train-the-trainer education, tools you can apply to build the skill sets of your front line supervisors. It will include an overview of research into the way adults learn, helping participants understand why the “way you train” is just as important as “what you train”. This session will show how improving supervisor training skills can result in a higher quality product, helping you delight customers.