"The seminar will demonstrate how strategic refinement of key processes will enhance productivity while meeting quality objectives. 

Part 1: Simple Steps to Sustainable Productivity Beginning with evaluation of current productivity; followed by offering sound management principles and industry proven methods designed to eliminate wasted time. The results lead to increased production and improved quality allowing for more competitive wages. 

Part 2: How Supervision and Operational Leadership Impacts the delivery of service and customer retention. Understanding how operational leadership impacts every aspect of the customer experience from pricing, safety & quality to increased retention. "