Keyword Search

Filter products by:

Business Size:

Format:


Reset All
Using Tools and Anlalytics to Measure and Improve Client Retention and Overall Services


Every building service contractor has the same goals: provide great customer service in an effort to retain clients and receive referrals that promote the growth of the business.  Easier said than done!  What happens when a client is repeatedly unhappy with service and there doesn’t seem to be a way to satisfy the client.  Ultimately, if the complaints do not end and the client doesn’t feel that there was an overall improvement, trust is broken and a cancellation is inevitable. How do you stop the cycle of beating yourself up and wondering what happened?

Members: $49.00 | Not Available to Non-Members

View Details