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Using Tools and Anlalytics to Measure and Improve Client Retention and Overall Services

Every building service contractor has the same goals: provide great customer service in an effort to retain clients and receive referrals that promote the growth of the business.  Easier said than done!  What happens when a client is repeatedly unhappy with service and there doesn’t seem to be a way to satisfy the client.  Ultimately, if the complaints do not end and the client doesn’t feel that there was an overall improvement, trust is broken and a cancellation is inevitable. How do you stop the cycle of beating yourself up and wondering what happened?

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