Using Tools and Anlalytics to Measure and Improve Client Retention and Overall Services
Every building service contractor has the same goals: provide great customer service in an effort to retain clients and receive referrals that promote the growth of the business. Easier said than done! What happens when a client is repeatedly unhappy with service and there doesn’t seem to be a way to satisfy the client. Ultimately, if the complaints do not end and the client doesn’t feel that there was an overall improvement, trust is broken and a cancellation is inevitable. How do you stop the cycle of beating yourself up and wondering what happened?