When it comes to cost and quality in the service industry, one factor is key, Great Employees. We all seem to spend 90% of our valuable time with the 10% of our poorest performers….. and WHY? This session will teach you to hire slow and fire fast, train correctly, and motivate your employees to excel. One bad apple on a team will spoil the bucket. You will also be surprise how much your poor performers are costing you daily. You not acting quickly on employee issues and ensuring strict/ consistent procedures, is costing you money, straight from your pocket; not to mention lower customer retention.

Speaker: Troy Hopkins, Area Developer, Office Pride Commercial Cleaning