The session will consist of sharing how the proper use of technology can improve execution and profit How to leverage a CRM/ERP/Financial package including budgeting, profit and loss tracking, customer service tracking and problem resolution, Human resource management, electronic timekeeping How to leverage digital marketing tools to grow your business; email drip campaigns, online marketing, website and search engine optimization and relevance Proper bidding and estimating by the numbers knowing the critical factors to measure and using productivity standards and software to properly estimate workload and costs Using Smart phones and laptops to improve customer service and people management Effective use of Skype and email to reduce your work week We will share how implementing these processes drove significant improvements across our operational metrics